The air handler is a Payne and the heat pump is a Carrier. I was having trouble last summer with the AC not blowing very cool air, it turned out the heat strips were on. The AC tech who was working on it disconnected them saying we don't need them where we live. Whenever my heat pump goes into defrost mode the unit blows cold air. I hooked the strips back up, but I would like to resolve why they come on with AC too.
At least until your HVAC guy shows up. While there are several reasons your heat pump or furnace might not be working, these are the most common ones: Lack of maintenance Lack of maintenance is probably our 1 source of service calls during the winter. And more often than not, the problem is that your furnace is just plain dirty: A dirty blower motor can lead to equipment failure. Dirty air filters restrict airflow and can amplify existing problems with improper duct sizing. You need to change your filters every 90 days or so.
How do you tell when heat strip are on MefromMichigan said: When I punch the thermostat up 2 or more degrees the aux heat strips come on, so I understand that, but how else will I know that the aux heat strips which equal high electric use are coming on. I suppose all models are different.